Last Updated: 07.06.2023
Thank you for using PeppaBook! We strive to provide a satisfying user experience. This Refund Policy outlines the conditions under which refunds are available for purchases made on our website, PeppaBook (the "Site"). By making a purchase on the Site, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. If you do not agree with the terms stated below, please do not make any purchases on the Site.
Digital Products and Services 1.1 eBooks: Due to the nature of digital products, we generally do not offer refunds for eBook purchases. Once the eBook has been purchased and downloaded, it is considered a final sale. We encourage you to review the eBook details, sample chapters, and any other available information before making a purchase. 1.2 Subscriptions: If you have subscribed to a service on our Site, you may be eligible for a refund within a specified period as outlined in the specific subscription terms. Please refer to the subscription terms or contact our support team for further information.
Physical Products 2.1 Return Eligibility: If you have purchased a physical product from our Site, such as a printed book, and it is defective or damaged upon receipt, you may be eligible for a refund or replacement. To be eligible, you must notify us within [number of days] days of receiving the product and provide supporting evidence, such as photographs or a detailed description of the defect or damage. 2.2 Return Process: To initiate the return process for a physical product, please contact our customer support team at [contact email]. We will provide you with instructions on how to proceed with the return. Please note that you may be responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Considerations 3.1 Refund Method: Refunds, when applicable, will be issued using the original payment method used for the purchase. If the original payment method is not available, we will work with you to find an alternative refund method. 3.2 Non-Refundable Items: Certain items or services may be exempt from refunds, as indicated on the Site or during the purchase process. This may include promotional or discounted items, gift cards, or non-transferable services. 3.3 Processing Time: Please allow a reasonable amount of time for us to process your refund request. The exact processing time may vary depending on the circumstances and payment provider.
Changes to this Refund Policy We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes we make will be effective immediately upon posting the revised Refund Policy on the Site. Your continued use of the Site after any changes to the Refund Policy constitutes your acceptance of such changes.
Contact Us If you have any questions or concerns about this Refund Policy or our refund practices, please contact our customer support team at firstname.lastname@example.org.
Please note that this Refund Policy does not affect your statutory rights or any rights that cannot be excluded or limited under applicable consumer protection laws.
By making a purchase on the Site, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.